FAQ

Get answers to questions about your Zumio.

 

Video: How to use your Zumio.

A. SpiroTIP™ Technology

During manual masturbation, women will instinctively and randomly change finger pressure, slow down, speed up and move their finger location as they need to increase arousal. It’s very “play by ear”. Zumio has a unique tip, stylus and patented motor clutch drive system, that enables the same natural motion and allows users to dynamically go from high speed and intensity down to a low speed and intensity, without having to touch a control.

Zumio X (the original Zumio) has a longer extension and smaller, harder tip, giving a different feeling and higher level of intensity compared to the new Zumio S which is designed for individuals with a little more sensitivity or interested in a less intense experience. The quality of the product and all other key components (motor, rechargeable batteries, inductive charger) are shared by both models.

Each person is unique, with a unique level of sensitivity. Even the same person can have different sensitivities and moods from day to day. If you crave intensity, choose Zumio X. If you’re not sure, Zumio S is a good choice. The two models provide different sensations, so you may want to own both, allowing you to explore the biggest possible range of experiences.

Using a combination of Placement, Pressure, and Speed

Intensity can be controlled by utilizing various combinations of pressure, speed, use of tip/stylus, and physical proximity to the clitoris. The “right” intensity for you will depend on:

  • Personal sensitivity
  • Where on your body you apply Zumio
  • How you use the Zumio tip or stylus
  • How much pressure you apply
  • Speed setting

We recommend that you ease into using Zumio. Start with the lowest speed setting, pressing slightly harder to slow down the tip and reduce intensity, and apply in surrounding areas first before focusing on the clitoris itself. Like anything new, practice makes perfect!

A. No

Vibrators generate much more energy than Zumio but Zumio delivers very high energy density at the small contact area TIP and the ability to use pressure to dynamically change speed and intensity makes the energy delivered to the clitoral nerve more selective so the brain gets very local nerve stimulation messages. Zumio is like an “artist’s brush” and highly responsive to the users’ specific exploration and experience.

Dedicated, step-up, step-down buttons.

Each click of the speed buttons graduate the setting one level in either direction. Zumio defaults to the lowest speed when turned on and returns to this default setting once the device is turned off.

Dedicated, on/off button

Unlike other products that have difficult to locate or time delayed on/off controls, Zumio has a dedicated, instant on/off button. Simply press and release to turn on, press and release to turn off.

2.0 mm

At full intensity, the SpiroTIP amplitude is a full 2.0 mm (0.080 inches) 3-dimensional revolving movement. This amplitude has been proven in testing with users as optimal for delivering the maximum pleasure experience.

No

Zumio does not provide various patterns as they would dampen the effectiveness of the unique revolving movement.

Eight (8)

Each press of the up/down button will increase/decrease the speed one step, 8 steps from the lowest to highest level. The lowest speed setting is the default when turning on the device. The highest level more than doubles the lowest setting.

Learn how to charge and maintain your Zumio.

This short video covers how to recharge and clean your Zumio after use.

 

Learn how to operate your Zumio.

This short video covers handling, operation, and features of Zumio so you can enjoy it right away.

 

A. Common plugs used for smartphone charging etc. will work to charge Zumio internationally.

Standard USB Zumio charging cable:

zumio-charging-cable

Example below of different international USB wall chargers:

Yes

Zumio can be inserted back into the charging unit between uses to ensure it is always fully charged with no negative effect to the product or battery life. It can also simply be stored on the charger as a full charge typically allows for multiple sessions before charging is required again.

It is healthy for the battery to run Zumio without recharging once a year until it will not turn on anymore, then recharge Zumio fully overnight.

The speed setting has a minimal effect on battery life. How hard you press the tip during use will affect the motor power required and will vary usage time between recharging. Around 2 hours of playtime is typical but it can be less than 1 hour or more than 2 hours depending on use.

Zumio is rechargeable by simply inserting it into the stand-up charging base provided. The charging base is powered via a standard USB to micro-USB cable that is provided. A standard micro-USB wall adaptor available in most households or a computer with a USB port can be used to charge the unit. Aesthetically, the Zumio unit is designed to fit the charging station in one direction however the device will charge equally well placed in either direction.

When the product is inserted into the charger, the charging base has a blinking LED. Zumio can be removed and used at any time during the charging cycle. No need to wait!

Zumio uses a “freedom charging technology” that doesn’t tie you down to specific charge cycles. Simply charge it for as long as you would like. Typically overnight is a good length of charging time to give you plenty of use before needing a recharge. The flashing LED on the charger indicates everything is working fine. After a very long period in the charger, the LED will stop flashing.

Once the LED stops flashing there is no more value to have the unit in the charger. Users tell us recharging once every 6 months has been their experience. This battery and SpiroTIPTM motion technology is very
energy conscious allowing for a long time before needing a recharge.

Zumio will get warm to the touch when charging. This is perfectly normal; the housing will get to approximately 40 degree Celsius (100-degrees Fahrenheit) when charging. This is warm for human touch but safe. Electronics and plastics are happy running at much higher temperatures. The product has been extensively tested by third-party labs in many conditions to ensure it will never get too warm and will be very safe to use. The charging method relies on 50-year-old and safe NiMH battery technology.

Your Zumio is in lockout mode.  Hold the power button down for at least 5 seconds until the unit pulses 3 times.  This takes it out of lockout mode.

Try the Zumio again, it should now be working fine.

1 Year

Zumio has a one-year Limited Warranty that covers any defects in material or workmanship under normal use.

If you are having a problem with the product, we are very sorry to hear this, and we would like you to follow a 3-step process.

Step 1.
Review the myzumio.com FAQ page. The most common problem is a user has accidentally put Zumio into lockout mode. Simply hold the power button down for at least 5 seconds until the unit pulses 3 times. This will take Zumio out of lockout mode and try Zumio again, it should now be working normally.

If this does not solve the problem, then recharge the unit overnight and repeat this process. If Zumio still does not turn on and run properly then go to step 2.

Step 2.
Return the product to the place where you purchased it, for a replacement, preferably in the original packaging. You will follow the warranty replacement policy for the place where you purchased.

Step 3.
If you have completed steps 1 and 2 and are not satisfied then you are welcome to contact us as the original manufacturer at customers@myzumio.com and explain your situation. Please provide the place of purchase name and address and a copy of the bill with the place of purchase clearly shown on the bill and the contact name of the person at the place of purchase you were not able to get satisfaction from.

Take a picture of the product and the serial number on the back of the Zumio halfway up the body of the unit. It is a 6-digit code. Send all this information in the email to us. We will work hard to find a solution on your behalf.

Yes, water based only

Zumio should only be used with water-based lubricants and should not be used with silicon-based lubricants. Zumio can be used comfortably without lubrication as well. You may prefer to use a small amount of water based lubrication to help reduce the intensity in the first few seconds as the tip and skin connect. If you prefer not to use lubricants, simply apply a small amount of natural wetness from the mouth or vagina to the Zumio tip and repeat as necessary.

No

Zumio was designed for external use only and is not intended for vaginal, urethra or rectal insertion.

 No

As with any product, users should refrain from using Zumio if it causes pain, numbness or adversely affects other medical issues.