FAQ

Get answers to questions about your Zumio.

 

Video: How to use your Zumio.

All three Zumio models feature unique tips and stems and deliver pleasure differently. The pinpoint stimulation and pressure allow you to control every part of the experience.

Zumio’s SpiroTip™ rotation versus vibration motion does not leave any numbing or tingling sensation in the hand.

Zumio is smaller than other products and allows you to pinpoint away from any sensitive area and focus on different areas for pleasure unlike other products that have a larger surface.

Intensity of pressure can be controlled through the tip/stem without using the up and down speed buttons.

Zumio is 100% waterproof to 3 feet (1 meter), whisper quiet, body-safe, and includes a 1-year warranty.

Using a combination of Placement, Pressure, and Speed

Intensity can be controlled by utilizing various combinations of pressure and speed, and the use of the tip/stems.  You can reduce the intensity by the up and down speed buttons and/or pressing on the tip/stem which modifies the pressure applied and reduces intensity as more gentle pressure is applied.

Dedicated, step-up, step-down buttons.

Each click of the speed buttons graduate the setting one level in either direction. Zumio defaults to the lowest speed when turned on and returns to this default setting once the device is turned off.

Dedicated, on/off button in the center of the body of product

Unlike other products that have difficult to locate or time delayed on/off controls, Zumio has a dedicated, instant on/off button. Simply press and release to turn on, press and release to turn off.

About 1 tenth of an inch (2.0 millimeters)

At full intensity, the SpiroTIP amplitude (range of motion) is a 3-dimensional revolving pattern in an circular and elliptical pattern.

No

Zumio does not provide various patterns as they would dampen the effectiveness of the unique revolving movement.

Eight (8)

Each press of the up/down button will increase/decrease the speed one step, 8 steps from the lowest to highest level. The lowest speed setting is the default when turning on the device. The highest level more than doubles the lowest setting.

Learn how to charge and maintain your Zumio.

This short video covers how to recharge and clean your Zumio after use.

 

Learn how to operate your Zumio.

This short video covers handling, operation, and features of Zumio so you can enjoy it right away.

 

A. Common plugs used for smartphone charging etc. will work to charge Zumio internationally.

Standard USB Zumio charging cable:

zumio-charging-cable

Example below of different international USB wall chargers:

Yes

Zumio can be inserted back into the charging unit between uses for days or months to ensure it is always fully charged with no negative effect to the product or battery life.

The speed setting has a small effect on battery life. How hard you press the tip during use will affect the motor power required and will vary usage time between recharging. Around 2 hours of pleasure time is typical, but it can be less or more, depending upon use.

Zumio is rechargeable by simply inserting it into the stand-up charging base provided (either direction works). The charging base is powered via a standard USB to micro-USB cable that is provided with the product.

When the product is inserted into the charger, the charging base has a blinking LED. Zumio can be removed and used at any time during the charging cycle.

Zumio uses a “freedom charging technology” that does not tie you down to specific full charge cycles. It is perfectly okay to leave Zumio in the charger it will automatically shut off the charging circuit after 16 hours. Simply charge Zumio for at least 4 hours or as long as you would like.  Typically, overnight 12 hours is a good length of charging time to give you plenty of use before needing a recharge. The flashing LED on the charger indicates the charging is working and everything is fine.

The charging circuit will shut off automatically after 16 hours of uninterrupted charging and the LED will stop flashing and remain on steady as long as you leave Zumio in the charger (For days or months is fine, like cordless phones left on their cradles).  Zumio only starts charging again when you remove and replace the Zumio unit back into the charger where it will charge for another 16 hours then the electronics will stop charging again until Zumio is removed.

Zumio will get warm to the touch when charging. This is perfectly normal. This is warm for human touch at 105 Fahrenheit (40 Celsius) and perfectly safe for the unit. The charging method relies on 50-year-old NiMH (Nickel Metal Hydride) battery technology which is slower to charge than lithium and has a better safety record.  The technology we chose is approved to fly on airplanes unlike other newer faster charging technologies based on lithium.

Your Zumio is in lockout mode.  Hold the power button down for at least 5 seconds until the unit pulses 3 times.  This takes it out of lockout mode.

Try the Zumio again, it should now be working fine.

Zumio has a one-year Warranty that covers defects in material and workmanship. If you are having a problem with using the product, we are very sorry to hear this, and we would like you to follow a 3-step process.

Step 1.
Contact us at customers@myzumio.com immediately with your issue, or you may review our ABOUT US Customer Support FAQ information page. The most common problem is a user has accidentally put Zumio into TRAVEL lockout mode by pressing the ON-OFF button for too long. Simply hold the ON-OFF button down 5 to 10 seconds until the unit pulses 3 times. This will take Zumio out of lockout mode and try Zumio again, it should now be working normally.
Try putting Zumio into Travel lock-out mode by holding down the ON-OFF button for more than 10 seconds. It will pulse three times then turn off. Press and hold the On-OFF button down again for 5 to 10 seconds to take the unit out of Travel lockout and go back to normal use mode again.
If this does not solve the problem, then recharge the unit overnight and repeat this process. If Zumio still does not turn on and run properly then go to step 2.

Step 2.
For a product that does not operate, return the product in the original packaging to the place where you purchased it and ask about their replacement policy. If you have purchased the product online from the Zumio Webstore then contact customers@myzumio.com and we will immediately replace your Zumio if it is found to be defective in any way. Our customer service team will help you with a quick email based verification of your product problem.

Step 3.
If you have completed steps 1 and 2 with retail stores other than the Zumo Online Store and are not satisfied, then you are welcome to email us as the original manufacturer at customers@myzumio.com and explain your situation. Please provide a copy of the bill with the place of purchase clearly shown on the bill. It also helps if you take a picture or short video of the product problem and also an image of the serial number on the back of the Zumio, halfway up the body of the unit. It is a 6-digit code. Send your purchase information in the email to us and we will respond quickly and find a way to resolve your problem.

Yes, water based are recommended

We suggest Zumio be used with water-based lubricants as silicone-based lubricants may degrade the tip materials. High quality silicone-based lubricants may be fine to use however we are uncertain of all brands and ingredients effects on Zumio parts.  Zumio can be used comfortably without lubrication as well, depending on your preference.

No

Zumio was designed for external use only and is not intended for vaginal, urethra or rectal insertion.

 No

As with any product, users should refrain from using Zumio if it causes pain, numbness or adversely affects other medical issues.

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