We are here to help!

Zumio is unlike any other product in the market today. It is as unique as you are.

Inspired by instinctive, natural motions, Zumio’s precision SpiroTip™ rotates in tiny circles, stimulating without vibration.

Whether you buy Zumio products from Retailers globally or directly from our Zumio online store, your satisfaction is of primary importance to us.  We know you will be happy with the pleasure Zumio will bring for many years to come.

Here you will find answers to the questions we get asked most about including solo and partner exploration.

 

How to use

 

It's Different

 

Waterproof

 

Charging

 

Travel

 

Every Body

General

Tens of thousands of extremely satisfied customers love our products, and we know you will too. Our Frequently Asked Questions provide insights into the Zumio experience. Our customer support team is available to assist you with any information or questions so please do Contact Us for help.

Zumio has radically changed the sex toy industry with its innovative design, discreet styling, and “rotation not vibration”, precision SpiroTip™.  Zumio rotates in tiny circles, creating a unique sensation that is unique and different to any other product in the industry.

We are proud to be the recipient of many design and adult industry awards since Zumio’s introduction 4 years ago.

Zumio has been specially designed to adjust its intensity depending on how much pressure you use. Push gently for rapid rotation and intensity, or push a little more firmly for slower, deeper, and more intense stimulation.

Zumio is whisper quiet, discreet, body-safe, 100% waterproof to 3 feet (1 meter), and includes a Limited 1-Year Warranty.

Explore and discover your body! Sensitivity is personal, your exploration options should be as well. Zumio has got you covered.

We designed a welcome video for you. Please take a moment to learn about your Zumio and all of its features.

Zumio’s on/off button is located just below the infinitysymbol.   Press to turn on and press to turn off.

Please clean your Zumio after every use. We recommend mild antibacterial soap, warm water and a soft cloth. Do not use toy cleaners or any other cleaners on Zumio products.

Products

Zumio is a totally natural experience!

Women intuitively understand that self-pleasure is natural and self-exploratory. Our ability to adapt the speed and pressure of our own motions is natural and instinctive.  This is what makes Zumio so special. The precision SpiroTipTM rotation mimics the movement of a finger.  Zumio has been specially designed to adjust its intensity depending on how much pressure you use. Push gently for rapid rotation and intensity, or push harder for slower, deeper, and more intense stimulation.

At the heart of every Zumio you’ll find the same long-lasting battery, pressure-sensitive assembly, and powerful motor that delivers exploration with rotation, not vibration – however that’s just half the story. What makes each model different is its unique stem and tip design:

Zumio X

  • Rotation Pattern: Circular
  • Stem: Long, straight, and slightly flexible
  • Tip: Medium sized round sphere
  • More intense stimulation

Zumio S

  • Rotation Pattern: Circular
  • Stem: Short, straight, and slightly flexible
  • Tip: Large sized round sphere
  • Less intense stimulation

Zumio E

  • Rotation Pattern: Elliptical
  • Stem: Long, curved and rigid metal
  • Tip: Small, round and slightly spoon-shaped with convex tip
  • Multi-touch stimulation

Shopping

When shopping for Zumio we may be able to help with the information below or please contact  customers@myzumio.com  if you need additional information.

Which Zumio should I buy?

Zumio X, S and E feature unique stems and tips, achieving arousal differently, for your unique pleasure experiences. Zumio has been specially designed to adjust its intensity depending on how much pressure you use. Push gently for rapid rotation and intensity, or push harder for slower, deeper, and more intense stimulation.

Each model delivers unique sensations depending on your moods and the level of excitement you – and/or your partner wish to achieve.

Zumio X
Zumio X has a long, straight stem and a small tip that creates a more intense stimulation.

Zumio S
Zumio S has a shorter, straight stem with a medium tip that creates less intense stimulation over a wider area.

Zumio E
Zumio E has a curved, rigid stem and precision tip that creates a high-intensity stimulation. It’s elliptical rotation pattern and convex tip result in a Multi-touch stimulation that feels different depending on how the toy is positioned.

Your Order

All the information you need to place an order with Zumio can be found here.  Please contact  customers@myzumio.com  if you need assistance.

Please go to our Shop page. There is a drop down menu for each Zumio model. You can read and compare features there.  When you are ready to purchase your model(s) simply scroll down beneath the picture(s) of the Zumio and click on the button.

A shopping cart list will appear on the right hand side of the screen.  Details of your purchase will be there.  The total(s) price you see are for the Zumio product only. Shipping and taxes are added as you proceed through the checkout process.

  1. It’s Fast – Our Shop page provides a quick and easy shopping experience for you
  2. Ship Convenience – Shipping charges are calculated before check out. You will see the total cost including shipping before completing your order. Please note shipping is free for continental North American and United Kingdom purchases at this time.
  3. Peace of mind – You will receive a confirmation email as soon as your order is placed
  4. Tracking – We will send order tracking details to you

Yes, from time to time, our website offers price discounts and gifts with purchase on Zumio models.  Keep checking back on our website www.myzumio.com for the latest offer.

Our prices are in US Dollars.

You will need to provide:

  • Decide which products you would like to order
  • Provide your telephone number
  • Your first and last name
  • Your complete address including postal code
  • A form of payment
  • You can choose to save your information for a quick and easy reorder

You can pay for your order with a valid credit card (VISA, Mastercard and American Express) or with Paypal.

Your shipping and handling costs can be seen as you proceed through the checkout process and before you checkout.

Shipping dates and expected date of delivery is provided as you proceed through the checkout process. Typical delivery times are from 2 days to 5 days but can run longer depending on your country and location.

You will receive a confirmation email as soon as you place your order.

Contact customer service by email at customers@myzumio.com .

Contact customer service by email at customers@myzumio.com .

Shipping

All the information you need regarding the shipment of your order can be found here.   Please contact customers@myzumio.com  if you need assistance.

Yes, we ship around the world.

Yes, we ship to PO Boxes.

Yes indeed. We ship in plain, brown boxes. Your address and the shipping label are on the outside of the box.

Yes. Contact customers@myzumio.com to arrange. You will need to be home to receive the parcel or additional charges may apply to deliver the product a second time.

Yes. Please email customers@myzumio.com and provide:

  • A photo of your receipt clearly showing the purchase
  • A photo of the product
  • A photo of the 6-digit code on the back of your unit
  • The tracking number you were provided

We will investigate and contact you with a solution.

Please email customers@myzumio.com and provide:

  • A photo of your receipt clearly showing the purchase
    • A photo of the product
    • A photo of the 6-digit code on the back of your unit
    • The tracking number you were provided

Technical

Technical questions you may have regarding your Zumio are answered here.  Please contact customers@myzumio.com  if you need assistance.

Yes. Your Zumio is designed and approved for external use only. It is not intended for internal use.  Zumio does not recommended using product internally for example in urethra or rectum.

Your Zumio has 8 speed settings. It always starts in the lowest setting.

Easily.

Your Zumio has 8 speed settings. Zumio always starts in the lowest speed.  Each click at the very top and centre of the infinity symbol increases the speed by one step. Each click of the bottom and centre of the infinity symbol decreases the speed by one step. The speed steps are small however noticeable and clearly heard.

Yes. Although, Zumio can be used very comfortably on its own, if you prefer to use lubricants please make sure they are water-based. Silicone-based lubricants could degrade the tip materials.

On an angle like a pen or paintbrush.  Zumio is intended to be used more parallel to your body so both the tip and the stem can be used to excite surfaces you touch. You vary intensity feeling by varying a gentle pressure on the tip and stem.  The pressure control works best at the lowest speed settings. Zumio is not intended to be used perpendicular to your body, we do not recommend using the product like a pointer to push the tip directly into surfaces. Using Zumio products at an angle gives you complete control over where and how to use the tip and stem for targeted and precise stimulation.

Yes. Your Zumio is entirely waterproof and can be enjoyed in up to 3 feet/1 meter of water for a brief time.

Yes.  You control the intensity by using the tip and stem and applying pressure and changing to one of the 8 speeds.  Using the tip and touching different locations on the stem with different pressures and speeds will result in a variety of sensations including intense pleasure to satisfying orgasms.

Yes. Zumio is designed with a single rotating motion. A variety of patterns were evaluated with users and we discovered through testing that patterns of rotational movement did not increase the pleasure over a single pattern. For ease of use, fewer buttons and controls and intuitive use of the product the design team unanimously decided to remove patterns from the product. For ease of use, the design team unanimously chose to provide users with a simple set of buttons and no extra patterns.

You will see a blinking LED light when you set your Zumio in the charging cradle. This means that the Zumio is charging. The blinking light will stop when the Zumio has a full charge.

Yes. Your Zumio is designed to travel either in checked or hand luggage. The Zumio battery is also airplane approved. It is not a lithium battery.

Yes. Your Zumio will recharge as it needs to. Otherwise the cradle acts as a base.

Please avoid heating or freezing your Zumio. Battery operated products may malfunction in extreme temperatures. This action would void your warranty.

Yes. We designed Zumio with a Travel Mode (lock-out mode). To activate Travel Mode, make sure your Zumio is Off.  Press the Power Button for between 5 – 10 seconds. It will buzz during this time. You will feel 3 pulses which indicates your Zumio is now in Travel Mode. Your Zumio will stay in Travel Mode until you deactivate it. To deactivate Travel Mode, press the power button – again for between 5 – 10 seconds.  It will be motionless during this time. After 5-10 seconds it will pulse 3 times. You have now disengaged Travel Mode and your Zumio is ready to use.

Easily. Common plugs used for smartphone charging also work for your Zumio. Make sure to take your Zumio charging cable with you. Any international adapter USB wall charger will work. See photos.

That depends on your playtime.  It also depends on how much pressure and the speeds you use. The speed setting has a slight impact on battery life.  How hard you press the tip will also affect the motor power required.  Generally speaking around 2 hours of pleasure time is typical. It may be less or slightly more. Once you become familiar with your Zumio you will have a good sense of the play and recharge time.

Yes. All of our Zumio products and packaging are RoHS safety standard-compliant and carbon neutral. We source and use high-quality recyclable materials and are FCC-USA/EU-Europe certified.  Please do remove the rechargeable battery and dispose of it as per your local hazardous waste collection disposal methods.

Yes, absolutely. Your Zumio is carefully designed and manufactured with a combination of body-safe materials. These include:  medical-grade silicone, high-performance grade thermoplastics, high-quality ABS plastics and body-safe metal.

We have not had any reports of contraindications using Zumio. Please discontinue use of Zumio if it causes pain, numbness or adversely affects other medical conditions.

Troubleshoot

This section will help you troubleshoot any issues with your Zumio. Please contact  customers@myzumio.com if you need assistance.

Yes.  Your Zumio will feel warm to the touch when charging. The battery in your Zumio charges slowly and safely at a slightly higher temperature than a fast charging battery.

Yes. Your Zumio tip does rotate in a circular and elliptical pattern when in use. However, if the tip moves oddly and is noisy. This can be easily adjusted.  Please watch this brief video to make the adjustment.   You may also contact by email at customers@myzumio.com.

Video: How do I fix a dislodged tip

User Guide

Each Zumio arrives with a User Guide. We also provide an online version for your easy reference.

View Zumio User Guide

Zumio Warranty

All the information you need regarding your Zumio and our Limited Warranty can be found here.  Please contact us  at customers@myzumio.com if you need any assistance.

Yes. It is important for us to have a record of the purchase. Your registration also keeps you up to date on product information and offers.

The Limited one-year Limited Warranty covers any defects in material or workmanship under normal use. Our complete warranty information can be viewed here.

Review our Troubleshooting FAQ first.  If you still need help then contact us by email at customers@myzumio.com or by using our toll free phone number 1.800.646.1233. We will troubleshoot with you.

A claim under your warranty can be made if you have registered your product AND if it is within the warranty period.

Please follow these steps:

  1. Place of purchase – Follow the warranty replacement policy from the original purchase location. Return the product to the place of purchase, preferably in the original packaging.  You will be provided a replacement Zumio.
  2. ManufacturerIf there is an issue with the original place of purchase please contact us by email at customers@myzumio.com or at our toll free number 1.800.646.1233. We will need:
    • The name of the place of purchase
    • The address of the place of purchase
    • The name of the person at the place of purchase you dealt with.

We will investigate and provide a solution for you.

Yes if you registered your Zumio at the time of purchase. Please email us:

  • A photo of your receipt clearly showing the purchase within the warranty period
    • A photo of the product
    • A photo of the 6-digit code on the back of your unit

We will verify your product registration and warranty and proceed with next steps.

We are unable to accept returns – once Zumio is delivered – due to the intimate nature of the product. Please remove the rechargeable battery and manage it according to your local hazardous waste methods. Please dispose of the remainder of the unit in regular trash.

Product Registration

Register your Zumio product below.

  • Date Format: MM slash DD slash YYYY

Return Policy

All the information you need regarding your Zumio and our Return Policy can be found here.  Please contact us  at   customers@myzumio.com if you need any assistance.

Once Zumio has been purchased and delivered, it is considered used and non-returnable and non-refundable. This is a policy standard within the personal products industry and is in place to protect all our customers. We do not accept returns due to the intimate nature of the product.

Products that do not operate as specified in user manual will be replaced according to our Warranty policy. Products that need to be disposed of in waste we recommend you follow your local community Disposal instructions for products with batteries and electronics.

This product contains a nickel-metal hydride battery that may contain substances that could impact health and the environment if not properly disposed of. The crossed-out wheeled bin symbol on the product packaging informs you that the product should not be placed in your household municipal waste and invites you to use the appropriate take-back systems in your community for product disposal. If you need more information on the collection, reuse, and recycling systems available to you in your location, please contact your local or regional waste administration.

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